Multi-Location Healthcare Provider
4 months
Healthcare
Overview
A multi-location healthcare provider needed to streamline their appointment scheduling across multiple facilities. They were experiencing high no-show rates, scheduling conflicts, and administrative overhead. The provider wanted an intelligent system that could optimize scheduling, reduce no-shows, and improve patient experience.
The Challenge
The healthcare provider had a 25% no-show rate, leading to lost revenue and inefficient use of medical staff time. Scheduling was done manually across multiple locations, causing conflicts and double-bookings. Patients often forgot appointments, and rescheduling was a time-consuming process. The provider needed a solution that could optimize schedules while maintaining flexibility for urgent cases.
Our Solution
We created a comprehensive AI automation system that manages appointment scheduling, sends intelligent reminders via multiple channels (SMS, email, phone calls), optimizes schedules based on historical data, and handles rescheduling requests automatically. The system uses predictive analytics to identify patients likely to miss appointments and sends targeted reminders. It also integrates with the provider's EHR system and handles urgent appointment requests intelligently.
Technologies Used
- Predictive Analytics
- Multi-Channel Communication
- EHR Integration
- Schedule Optimization
Results
Reduced no-show rate from 25% to 8%
Automated 90% of appointment scheduling tasks
Increased appointment booking efficiency by 50%
Saved 40 hours weekly in administrative time
Improved patient satisfaction with scheduling by 60%